[charlene]

when somebody screws up and owns up in a sincere manner and attempts to make amends people are more likely to off up empathy and second chances. arrogance and bombastic proclamations and lame-ass excuses just alienate those you wish to get onside. the ford brothers are pathological in their bully ways when held to account. they are the same people they were when they were pre-teens i'm sure and it's carried thru their lives.